Ensure that you will not be held responsible for any loss or damage that is not under your control. The pandemic is a great example of how external forces beyond your control can quickly affect your business and customers. It is important that your management service agreement takes into account these possible changes and clearly defines expectations regarding the business relationship in times of crisis, including what customers should expect. These terms also define how your MSP is protected. As if choosing the right management service provider wasn`t enough, it`s also important to make sure that the Service Level Agreement (SLA) you develop between your company and your management service provider is solid and satisfying. You can certainly rewrite one from the bottom, but using a guide or boiler tray like our free MSA template will make things a lot easier. Our model is based on the MSA that I have successfully used on my MSP for years. A lot of trial and error was developed, but ultimately, this document was the key to making my company break-fix to the managed services model with a repeatable and scalable way of doing business with a diverse customer base. You should also consider your MSA as a potential selling instrument. You will notice that the coverage of our MSA template contains a checklist of services and products offered that will allow you to reinforce the value you offer to a customer before asking them to sign on the dot line. Before even looking into the agreement, the customer has a clear understanding of what they are receiving as part of the agreement.
If you take the time to verify your service level agreement, you will be reassured and increase the likelihood that you and your service provider will have a strong working relationship. If your agreement is below your offers or business requirements in terms of customer service offerings, contractual language and payment terms, it`s time to update it. The design language contained in this article provides additional protection for MSP and the ability to be preventative when a customer requests changes to the service or billing, while ensuring that their business is protected. Master Services Agreement (MSA) – A contract between the parties, in which the parties agree to most of the terms governing future transactions or agreements. Add the relevant reference agreements, policy documents, glossary and details in this section. . . .